At MetroMale LLC, we’re committed to ensuring your satisfaction with your purchase. If you’re not completely satisfied with your order, we offer the following refund policy:
- Refund Period
You have 30 days from the date you receive your item to request a refund. Please ensure you submit your refund request within this period. - Refund Eligibility
To be eligible for a refund, the item must meet the following requirements:
The item must be unused and in its original condition;
The packaging must be intact, with all original tags and instructions attached.
- Refund Process
If you would like to request a refund, please follow the steps below:
Contact our Customer Service team with your order number and the reason for your refund request.
After receiving our confirmation, return the item to the specified address. You will be responsible for the return shipping costs.
Once we receive the returned item and confirm its eligibility for a refund, the refund will be processed using your original payment method.
- Processing Time
Refund requests are generally processed within 7-10 business days of receiving the returned item. You will receive an email notification upon completion of the refund. - Special Circumstances
Certain items (such as custom-made items, promotional items, or lingerie items) will not be refunded if the above conditions are not met. If you have any questions, please consult our customer service before purchasing. - Contact Information
If you have any questions or need further assistance, please contact our customer service via email at luisperez@metromale.online or call (657) 822-8977.
Thank you for choosing MetroMale LLC. We look forward to serving you better!